TERMS AND CONDITIONS
Naseeb Online Services (Private) Limited (hereinafter referred to as “Naseeb”) has developed a shared journey platform that can be accessed through its “Rizq” mobile application, which is designed to put drivers travelling to a given destination in contact with passengers travelling to the same or similar destination, so that they can share the journey and the costs associated with it (hereinafter referred to as “CarPool”).
By clicking on the CarPool button, you acknowledge that you have read and accepted these general conditions of use.
USE OF SERVICES
As a user, as long as you comply with the conditions established below, you can create and publish announcements in CarPool by entering information about the route you are going to follow (dates/hours/collection and arrival points, number of places offered, options available, amount of Shared Costs, etc.).
You will only be able to publish an announcement if you comply with each and every one of the conditions indicated below:
You acknowledge that you are solely responsible for the content of the advertisement that you publish through CarPool. Therefore, you acknowledge and guarantee the truthfulness and accuracy of all the information included in your advertisement, and you undertake to complete the route under the conditions described in your advertisement.
Your ad, once published, shall be visible to all CarPool users. Naseeb reserves the right, at its sole discretion and without prior notice, choose not to publish or delete, at any time, any advertisement which does not comply with its policies or which it considers may damage its image, the image of CarPool and/or the services offered.
You acknowledge and agree that the criteria used in the classification and the establishment of the order in which your ad is displayed among the other ads is Naseeb’s sole discretion.
When a passenger is interested in an announcement, they can make an online reservation request. This reservation request will be automatically accepted by the driver. At the time of reservation, the passenger makes the online payment for the amount of shared costs and the related management expenses, if applicable. Upon receipt of payment by Naseeb and after validation of the reservation by the driver, if applicable, the passenger receives a reservation confirmation.
In case of rejection or expiration of the reservation request by the driver, the passenger receives a refund in the amount of the total amount paid at the time of the reservation request.
At the time of booking confirmation, Naseeb shall provide you with the telephone number of the driver (if you are the Passenger) or of the passenger (if you are the driver). From this moment on you are solely responsible for the fulfillment of the contract that binds you to the other user.
Any use of the services, both as passenger and driver, is related to a specific name. The identity of the driver and the passenger must correspond to the identity communicated bythem to Naseeb and the other users participating in the route.
CarPool is designed to reserve seats for people. It is forbidden to reserve a place to transport any object, package, animal travelling alone or any other material element. It is also forbidden to publish an advertisement for any other driver than you.
You acknowledge that you are solely responsible for respecting all laws, regulations and obligations applicable to the use of CarPool. Furthermore, by using CarPool, you agree to:
When you use the App as a driver, you commit to:
When you use the App as a Passenger, you commit to:
Ensure that drivers can contact you at the telephone number registered in your profile, including at the meeting point.
In the event that you have made a reservation for one or more seats on behalf of third parties, you warrant that such third party shall respect the conditions applicable to the usage of CarPool. Naseeb reserves the right to suspend your account, limit your access to the services or terminate these general terms and conditions in the event of a breach by the third party on whose behalf you have reserved the seat.
SUSPENSION OF ACCOUNTS, LIMITATION OF ACCESS AND TERMINATION
You can terminate your contractual relationship with Naseeb, at any time, free of charge and without having to explain the reason. To do so, you must send us an email and we will unsubscribe you.
In the event of a breach by you of these general terms and conditions, including, but not limited to, a breach of your obligations as a user as set out above or in the event that Naseeb has any real reason to believe that it is necessary to protect its security and integrity, that of users or third parties, or for the purposes of fraud prevention or investigations, Naseeb reserves the right to:
In the context of your use of CarPool and the Rizq app, Naseeb shall collect your personal information and may use if for its internal business purposes. By using CarPool and registering as a Rizq user, you acknowledge and agree to the Naseeb’s collection and use of your personal data by Naseeb in accordance with applicable law and Naseeb’s standard terms and conditions as applicable to usage of the Rizq app.
You are strictly prohibited to use or exploit CarPool/the Rizq app and the available services, including their content, for any purpose other than that intended without Naseeb’s prior written consent. In particular, the following is strictly prohibited:
USER PUBLISHED CONTENT
For the purpose of enabling the provision of the services, and in compliance with the purpose of CarPool and/or the Rizq app, you grant Naseeb a non-exclusive license to use the content and data you have provided in the context of your use of the services. In order to enable Naseeb to distribute via the digital network and in accordance with any communication protocol and to be able to offer the content of the Rizq app to the public, you authorize Naseeb to reproduce, represent, adapt and translate your user-developed content for the entire world and for the duration of your contractual relationship with Naseeb, in accordance with the following:
LIMITATION OF LIABILITY
CarPool is a service through which users can create and publish route announcements in order to share the same and the costs associated with the route. These announcements will be displayed by the other users to check the conditions of the path, and, where applicable, to reserve a seat directly in the vehicle in question with the user who has published the announcement in the Rizq app.
By using CarPool and the Rizq app, you acknowledge that Naseeb is not a party to any agreement between you and other users for the purpose of sharing the costs associated with a trip.
Naseeb has no control over the behavior of its users and app users. Naseeb does not own, operate, supply or manage the vehicles included in the ads, and does not offer trails in CarPool.
You acknowledge and agree that Naseeb does not control the validity, veracity or legality of the ads, places and paths offered. In its capacity as intermediary, Hoop does not offer transport services or act as a carrier, Naseeb’s role is limited to facilitating access. The Users (drivers/passengers) act under their sole and total responsibility.
In its capacity as intermediary, Naseeb shall not be held responsible in any manner and/or form for any incident that takes place during a trip including but not limited to accidents and or other incidents.
Naseeb shall try as much as possible to maintain regular operation of CarPool. However, access to CarPool and/or the Rizq app may be temporarily suspended without notice for technical reasons, maintenance, migration or updating operations, or due to power outages or restrictions related to network operation. In addition, Naseeb reserves the right to modify or suspend in whole or in part access to CarPool and/or the Rizq app or its functionalities, at its discretion, either temporarily or permanently.
Naseeb shall not be held liable in any manner or form for suspension of services from time to time, whether due to any factors including but not limited to routine maintenance, downtime, errors, glitches or other interruptions arising in respect of CarPool and/or the Rizq app. Naseeb shall not be held liable for any service interruptions, including but not limited to system failures or other interruptions that may affect the user, processing, acceptance, completion and/or any settlement.
In no event shall Naseeb be liable to any user for any direct, indirect, exemplary, punitive, special or consequential damages, including but not limited to loss of business, revenue or profits or losses or damages arising out of claims howsoever arising and whether under contract, tort or otherwise (including without limitation third party claims, loss of profits, loss of revenue or damage to reputation or goodwill etc.)
MODIFICATION OF THE USAGE TERMS AND CONDITIONS
These terms and conditions and the documents incorporated by reference form the entire agreement between you and Naseeb regarding the use of Carpool and associated services. Any other documents mentioned or referred to through CarPool such as FAQ’s are for indicative purposes only.
Naseeb may modify these general terms and conditions in order to adapt them to its technological and commercial environment and to comply with the legislation in force. Any changes shall be published through the Rizq app indicating the effective date, and you will receive notification of such change before the effective date.